Guest Services Agent - Taboo Muskoka

Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort located right on picturesque Lake Muskoka, only 90 minutes north of Toronto. A year-round retreat, Taboo is known for its personalized service, sleek modern accommodations, and championship golf.

We provide our team members with an opportunity to gather the tools they need to succeed in their careers. Whether you are a veteran hospitality professional, just embarking on your hospitality career, or looking for seasonal employment, our supportive management team will ensure a sense of belonging and that your participation and opinions are valued, enabling both individual and team success. Are you ready to take part in making lasting Muskoka Memories?

All companies under the Great Gulf Group umbrella are united by one simple goal: the pursuit of greatness. It’s achieved every day through the passion and dedication of our people. If you’re excited to build meaningful solutions and make an impact, we’d love to hear from you!

Why Join Taboo Muskoka?

• Bonus upon completion of your contract*
• $500 for referring fellow team members and earn $ for bringing in business*
• Complimentary One-Night Stay (Be Our Guest) - Enjoy a complimentary one-night stay, including breakfast for two, during non-peak periods and subject to availability
• Complimentary use of resort amenities, including trails, bikes, beach, pools, and tennis
• Staff housing available (located in the town of Gravenhurst – a short 7 km or 5 minutes from the resort)
• Shuttle service to and from staff housing and the resort available
• Potential for career advancement
• Staff (and friends and family) discounts on meals, rooms, and merchandise
• Staff appreciation events and activities
• Employee recognition programs
• *Some conditions apply.  Please inquire for details

If you're a self-starter, can work under pressure, and have a sense of urgency when it comes to delivering exceptional customer service, keep reading and see if this role is for you!

Taboo Muskoka is seeking professional and customer-focused Guest Services Agents to join our team in Gravenhurst.

Our Guest Services Agents are very often the very first employee our guests meet. They play a critical role in ensuring our customers are happy and have an exceptional experience. You may think it's only about checking guests in and out, but it's much more than that! You are the central hub, knowing what is going on around the resort, sharing information, and ensuring guests get what they need, when they need it. And you can't do this alone. You will work closely with your team members, supervisor, and other departments. Collaboration, teamwork and communication are key! And here's what else:

Key Responsibilities:

• Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience
• Perform and complete duties of Front Desk Operations including but not limited to taking/making guest reservations, attending to the switchboard, and operating the Front Desk
• Promote and communicate resort and surrounding area information and activities
• Assist in resolving guest issues
• Answer guest inquiries promptly and in professional and courteous manner
• Work and communicate in a positive and cooperative manner with other Taboo Muskoka team members in the Guest Services Department and other resort departments
• Complete daily and monthly reporting requirements
• Prepare accurate daily pass-along information
• Contribute to achieving guest loyalty by exceeding expectations and providing warm, personal service with each interaction
• Maintain inventory of vacant rooms, reservations and room assignments
• Answer guest inquiries in a timely and accurate manner
• Knowledge of resort Health & Safety/Emergency procedures
• Other duties as assigned by the Guest Services Manager or Assistant Guest Services Manager

Qualifications:

• Degree or Diploma in Hotel/Resort Management is an asset
• Experience in Guest Services is preferred
• Positive and dynamic personality
• Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Experience with Maestro PMS is also preferred but not required.
• Able to communicate effectively and professional in English; verbal and written
• Fluency in a second language will be considered an asset
• Self-motivated, well-organized and detail-orientated
• Committed to exceeding guest expectations at all times
• Ability to thrive and work in a team environment
• Ability to multitask and prioritize workload
• Ability to work under pressure

Work Arrangement:

• Indoors, standing at the front desk
• Movement throughout the resort property and other departments
• Constant standing and walking (approximately 90% of the shift)
• Must be able to work flexible hours including early mornings, evenings, weekends and holidays
• Must be able to stand throughout an eight-hour shift

Compensation:

• Pay: $18.50 per hour

Vacancy Status:

• New Vacancy

Interested?

We encourage you to apply even if you don’t meet every qualification. If you’re the right candidate, we’ll support your growth and help you learn along the way.

Apply today and help us build what’s next.

Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf Group of Companies will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

To be eligible to apply for this position you must be legally entitled to work in Canada. We do not accept international applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.

Please note that all hiring decisions are made directly by our team. We do not rely on automated AI screening tools in our recruitment process.