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Front Desk/Guest Services - Front Desk Agent

Posted: January 27 2022
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Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.''

Taboo Muskoka is hiring Front Desk Agents!  Do you love meeting new people and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?!  If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if this role is for you!   

 

Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team."  Staff housing available!

 

Our Front Desk Agents are very often the very first employee our guests meet.  They play a critical role in ensuring our customers are happy and have an exceptional customer experience.  You may think it's only about checking guests in and out, but it's much more than that!  You are the central hub of knowing what is going on around the resort, sharing information and ensuring guests get what they need, when they need it.  And, you can't do this alone.  You will work closely with your team members, supervisor and other departments.  Collaboration, teamwork and communication is key!  And here's what else:  

 

KEY SKILLS & KNOWLEDGE 

  • Strong and effective verbal and written communication skills to complete reports and share information
  • Fluency in a second language will be considered an asset.
  • Ability to deliver services in a fast-paced environment (during busy season) and remain calm under pressure
  • Ability to deliver exceptional customer service, assess situations, make decisions and determine best course of action to ensure customer is walks away happy
  • Positive, friendly and professional manner is required during all interactions with guests and team members.
  • Check-in and check-out resort guests and condo unit owners in a timely, friendly, courteous manner to ensure a seamless arrival and departure experience.  
  • Self- motivating, well organized with attention to detail
  • Ability to multi task and prioritize work environment
  • Ability to work under pressure

 

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)

  • Degree or Diploma in Hotel/Resort Management is an asset;
  • Experience in Guest Services is preferred;
  • Positive and dynamic personality;
  • Must be computer literate, with experience in Windows, Internet, Excel spreadsheets and email. Experience with Maestro PMS is also preferred but not required.

 

PHYSICAL REQUIREMENTS

  • Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
  • 90% Constant standing and walking throughout shift.

 

BENEFITS OF WORKING AT TABOO MUSKOKA

  • Great people, beautiful location, safe, inclusive, diverse and fun work environment!
  • $1000 bonus for completing your contract
  • $500 for referring fellow team members and earn $ for bringing in business
  • Complimentary 2-night stay (off season)
  • Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
  • Staff housing available (located in town of Gravenhurst - short 7kms or 5 mins from the resort)
  • Shuttle services to and from staff housing and the resort
  • 50% rebate on housing costs upon completion of your contract
  • Paid training
  • Potential room for career advancement
  • Staff (and friends and family) discounts on meals, rooms, merchandise and golf
  • Staff parties, Staff appreciation days, Trivia Nights, $$ rewards and recognition program
  • Employee Wellness Program

Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

Please be aware that Taboo Muskoka has a mandatory vaccination policy in effect for all employees.

To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.



Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resource.

Taboo Muskoka is committed to protecting the health and safety of our employees, suppliers, and our customers and visitors. Employment with Taboo Muskoka is conditional upon you having received all required doses of a COVID-19 vaccine series approved by Health Canada at least 14 days prior to your start date.  You must provide a copy of your Ministry of Health COVID-19 Vaccine Dose. If you have a medical reason, or any other reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated now or in the future, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.