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Reservations Agent

Posted: January 25 2022
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Come work & play in beautiful Muskoka! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.''

Do you love talking on the phone & meeting new people, and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if our Reservations Agent role is for you! Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Staff Housing Available!


The health and safety of our staff, condo owners and guests is paramount and only candidates fully vaccinated and willing to comply with the new Covid-19 policies and protocols will be considered.

Our Reservations Agents are responsible for answering calls/inquiries for guests looking to make reservations. They will reserve rooms and activities for guests and ensure property information about room types, location, deposits / resort cancellation policies, packages, golf, dining and resort activities. are communicated properly. 

 

KEY SKILLS & KNOWLEDGE

  • Respond to all incoming reservation phone calls, emails and online chat.
  • Resort, room types, food and beverage options, packages and golf tee times are communicated properly and accurately
  • Reservations are made using a desktop computer; Maestro PMS. GENlive Tee Times
  • Upsell guests with available resort enhancements such as golf, food & beverage offers.
  • Be ready to assist on the Front Desk when required
  • Complete daily and monthly reporting as required (MS Excel)
  • Self- motivating, well organized with attention to detail
  • Ability to multi task and prioritize work environment
  • Ability to work under pressure
  • High regard for Health and Safety for self and others

 

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)

  • Excellent English communication skills.
  • Sales experience an asset, but not necessary.
  • Excellent desktop computer/software knowledge (Use of Computer, split screens, reservation software, chat software, internet, all Microsoft Programs)

 

PHYSICAL REQUIREMENTS

  • In a shared office space sitting for long periods and operating a phone and computer.
  • Office can be noisy with some distractions.
  • Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
  • Ability to sit for long periods.

   BENEFITS OF WORKING AT TABOO MUSKOKA

  • Great people, beautiful location, safe, inclusive, diverse and fun work environment!
  • $1000 bonus for completing your contract
  • $500 for referring fellow team members and earn $ for bringing in business
  • Complimentary 2-night stay (off season)
  • Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
  • Staff housing available (located in town of Gravenhurst - short 7kms or 5 mins from the resort)
  • Shuttle services to and from staff housing and the resort
  • 50% rebate on housing costs upon completion of your contract
  • Paid training
  • Potential room for career advancement
  • Staff (and friends and family) discounts on meals, rooms, merchandise and golf
  • Staff parties, Staff appreciation days, Trivia Nights, $$ rewards and recognition program
  • Employee Wellness Program


Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples, and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.


Please be aware that Taboo Muskoka has a mandatory vaccination policy in effect for all employees.

To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting international applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.



Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resource.

Taboo Muskoka is committed to protecting the health and safety of our employees, suppliers, and our customers and visitors. Employment with Taboo Muskoka is conditional upon you having received all required doses of a COVID-19 vaccine series approved by Health Canada at least 14 days prior to your start date.  You must provide a copy of your Ministry of Health COVID-19 Vaccine Dose. If you have a medical reason, or any other reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated now or in the future, you may submit a written request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.