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Design Studio - Showroom Host

Posted: October 15 2021
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All companies under the Great Gulf umbrella are united by one simple goal: the pursuit of greatness. It’s achieved daily with the passion and dedication of every person who works tirelessly to make us great.  If you have what it takes to make great things happen, apply today to join our team.

SUMMARY

The Showroom Host will be responsible for providing homeowners with excellent customer service and a memorable experience during their Design Studio browsing appointment. This includes greeting homeowners, leading a tour throughout our Design Studio, and being available to answer any questions they may have about the products/services offered by Great Gulf.

KEY RESPONSIBILITIES

SHOWROOM HOST DUTIES

  • Provide detailed showroom tour to first-time visitors
  • Explain the different levels of options available to purchasers based on their respective communities 
  • Assist purchasers with the interior selections, offer advice and guidance
  • Assist purchaser with their inquiries, direct them to Full-Time Design Studio staff if required
  • Clean & sanitize samples after purchaser use, return samples to designating areas
  • Sanitize desk & chairs after purchaser use
  • Maintain cleanliness of the showroom

 

RECEPTION DUTIES

  • Assist with calling homeowners that have upcoming appointments to book scheduled browsing time
  • Maintain “Browsing” calendar, ensure each time slot is booked
  • Email homeowners confirmation of browsing time
  • Greet homeowners upon their arrival to the Design Studio, ensure heath screening has been completed
  • Answer incoming calls, record and distribute messages for Design Studio Staff if required
  • Access Dynamic Builder Software to provide the appropriate Price List to purchasers
  • Maintain cleanliness of the reception area, purchaser kitchen.
  • Email homeowners all approved Change Orders sent by Design Studio Assistant Manager

PLEASE NOTE:  During Browsing Hours, the team will work together taking turns at Reception and

assisting clients in the showroom


COMMUNICATION/INFLUENCING OTHERS

This role will have frequent communication with home owners and other Design Studio staff members

EDUCATION AND EXPERIENCE

  • Minimum 1 + years in customer service role
  • Excellent communication and presentation skills 
  • Highly organized
  • Team oriented and supportive 
  • Interior Design or Interior Decorating diploma (or currently enrolled in Design Program) is a strong asset 
  • Experience in the hospitality and/or restaurant industry is a strong asset 
  • Ability to read & understand floor plans is an asset 

PHYSICAL ENVIRONMENT

This position will require the successful candidate to work 100% from our Design Studio in Etobicoke. They will be seated and/or standing for periods of time while attending to the reception desk or providing tours

PHYSICAL REQUIREMENTS 

  • Colour selection process requires constant standing and guiding clients throughout the showroom
  • Medium to heavy lifting and carrying samples is required
  • Mid-high paced environment  


Great Gulf is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.