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Front Desk/Guest Services - Manager on Duty

Posted: May 14 2024
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Are you professional, like variety and understand what it not only means to meet customer expectations but exceed them? Taboo Muskoka is looking for a seasonal, Manager on Duty.  Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.''

So what is a Manager on Duty (MOD)? It’s actually NOT a manager. You are not managing people, you are managing issues, questions and helping out where needed. The MOD oversees all functions of the hotel during his/her shift. Of great importance is promoting and maintaining our high level of guest service as well as and assisting staff where necessary in any outlet. This position requires strong and effective communication with both internal and external contacts in person, telephone or radio.   A friendly and professional manner is required during all interactions with guests and team members. 

KEY RESPONSIBILITIES

  • Remain readily accessible to guests at all times.  Deal with guest inquiries and complaints in a positive manner.
  • Initiate action on guest problems which cannot be handled by shift leader and follow through on such actions by checking back with guest and appropriate personnel.
  • Assist in serving guests in different departments during peak periods as needed
  • Conduct regular tours of public areas of the hotel, inspecting each area according to the hotel’s standards and the Manager on Duty Report.
  • Work through department managers and designated shift leaders to correct any deficiencies noted in public areas and guest rooms that can be resolved during shift.
  • Consult and coordinate with hotel security on matters pertaining to welfare of guests, employees and assets of the hotel.
  • Taking luggage to and from guest rooms on a daily basis in absence of Bell Staff.
  • Shuttling guests and staff around resort and to golf course as needed.
  • Staying up to date on groups arriving in hotel and activities available to them
  • Communicating with guests about activities, hotel amenities check in and out processes, and answering any other questions as they arrive.
  • Works closely with Guest Services Manager, security and engineering in emergency situations. -Will be responsible for all communication during an emergency situation while maintaining colleague and guest safety in the absence of the GSM
  • Responsible for daily end of shift reporting to Guest Services Manager and other department heads as required

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)

  • Valid G Driver’s License
  • Substantial previous customer service experience – hotel environment preferred-guest problem resolution skills required
  • College/University Hospitality graduate preferred
  • Has served a minimum of one year in a supervisory position in rooms division/food and beverage
  • Knowledge of Microsoft Office including, Word, Excel and of the Internet and e-mail
  • Excellent written and verbal communication skills necessary
  • Fluency in a second language will be considered an asset
  • Experience in Guest Services is preferred

PHYSICAL ENVIRONMENT and REQUIREMENTS

  • Outdoors in all weather conditions
  • Working hours between 7am and 12am—shifts of 6 hours to 8 hours
  • Ability to lift and carry up to 50 pounds
  • Ability to operate a shuttle golf cart
  • Must be willing to work multiple shifts including, morning, afternoon, evenings, weekends and holidays.

BENEFITS OF WORKING AT TABOO MUSKOKA

  • Bonus upon completion of your contract*
  • $500 for referring fellow team members and earn $ for bringing in business*
  • Complimentary 2-night stay (off season)
  • Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
  • Staff housing available (located in town of Gravenhurst – short 7kms or 5 mins from the resort)
  • Shuttle services to and from staff housing and the resort available
  • Potential room for career advancement
  • Staff (and friends and family) discounts on meals, rooms, merchandise and golf
  • Staff appreciation events and activities
  • Employee recognition program
  • Employee Wellness Program

*Some conditions apply. Inquire within for more details.

 



Great Gulf Group of Companies is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Great Gulf will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resources.

To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.