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Reservations Agent

Posted: May 02 2023
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Do you love talking on the phone & meeting new people, and not only know what it means to meet customer expectations, you 'exceed them' for breakfast?! If you're a self starter, can work under pressure and have a sense of urgency when it comes to delivery exceptional customer service, keep reading and see if our Reservations Agent role is for you!

Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' Staff Housing Available!

Our Reservations Agents are responsible for answering calls/inquiries for guests looking to make reservations. They will reserve rooms and activities for guests and ensure property information about room types, location, deposits / resort cancellation policies, packages, golf, dining and resort activities. are communicated properly. 

Respond to all incoming reservation phone calls, emails and online chat.
Resort, room types, food and beverage options, packages and golf tee times are communicated properly and accurately
Reservations are made using a desktop computer; Maestro PMS. GENlive Tee Times
Upsell guests with available resort enhancements such as golf, food & beverage offers.
Be ready to assist on the Front Desk when required
Complete daily and monthly reporting as required (MS Excel)
Self- motivating, well organized with attention to detail
Ability to multi task and prioritize work environment
Ability to work under pressure
High regard for Health and Safety for self and others

EDUCATION AND EXPERIENCE (Education, Experience, Knowledge & Skills)
Excellent English communication skills.
Sales experience an asset, but not necessary.
Excellent desktop computer/software knowledge (Use of Computer, split screens, reservation software, chat software, internet, all Microsoft Programs)

In a shared office space sitting for long periods and operating a phone and computer.
Office can be noisy with some distractions.
Must be able to work flexible hours including early mornings, evenings, weekends and holidays.
Ability to sit for long periods.

  •  $1 per hour bonus for completing your contract
  • $500 for referring fellow team members and earn $ for bringing in business
  • Complimentary 2-night stay (off season)
  • Complimentary use of resort amenities including trails, bikes, beach, pools, tennis, golf, gym
  • Staff housing available (located in town of Gravenhurst – short 7kms or 5 mins from the resort)
  • Shuttle services to and from staff housing and the resort
  • 50% rebate on housing costs upon completion of your contract
  • Potential room for career advancement
  • Staff (and friends and family) discounts on meals, rooms, merchandise and golf
  • Staff appreciation events and activities
  • Employee recognition program
  • Employee Wellness Program

Taboo Muskoka is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Taboo Muskoka will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise Human Resource. 

Please be aware that Taboo Muskoka has a mandatory vaccination policy in effect for all employees.

To be eligible to apply for this position you must be legally entitled to work in Canada. We are not accepting International applicants without a valid work permit. We thank all applicants for their interest. Only successful candidates will be contacted.